Income and Employment Supports Policy Manual
The Income and Employment Supports Policy Manual guides and directs the delivery of programs and services to help Albertans needing food, shelter, employment support, medical, and other benefits essential to their health and well-being.
Table of contents
- Income Support Program
- Expected to Work/Barriers to Full Employment Policy & Procedures
- 01 Income Support Overview
- Policy Governing All Benefits
- Legislative Authorities
- General Eligibility Rules
- Eligibility Impacts
- Delegated Authority to Make Eligibility Decisions
- Assessing Need and Client Type
- Just Cause for Leaving a Job
- Denying or Terminating Benefits
- Department Responsibilities to Clients
- Client Responsibilities
- Access to Information and Protection of Privacy
- Indexing of Benefits
- Rounding Benefits
- Email Communication
- General Policy
- One-Time Issues
- Expected to Work (ETW)
- Client Sub-Type 11-18 Overview
- Client Sub-Type 11 Self Employed
- Client Sub-Type 12 Employed Full-Time
- Client Sub-Type 13 Employed Part-Time
- Client Sub-Type 14 Available for Work/Training
- Client Sub-Type 15 Attending a Program
- Client Sub-Type 17 Temporarily Unavailable for Work/Train: Health Problems
- Client Sub-Type 18 Temporarily Unavailable for Work/Train: Family Responsibilities
- Client Sub-Types 42-47 Overview
- Client Sub-Type 42 Medical or Multiple Barriers
- Client Sub-Type 43 Severe Handicap
- Client Sub-Type 44 Self-Employed
- Client Sub-Type 45 Employed Full-Time
- Client Sub-Type 46 Employed Part-Time
- Client Sub-Type 47 Attending a Program
- INTENT
- Seniors, Community and Social Services Employees
- Deceased Clients
- Financial Administrators, Public Trustee or Third Party Payments
- High School Incentive (HSI) Benefit
- Income Support Clients as Guardians
- Individuals Experiencing Homelessness
- One Adult Living in Community/Spouse/Partner Living in Facility
- Partners Other Than Spouses
- Persons Involved with Education or Training
- Persons with Immigration Status
- Authority and Intent
- General Eligibility
- Assessing Eligibility and Verifying Immigration Status
- Immigration Status – Family Class (Sponsored)
- Immigration Status – Other Than Family Class
- IRCC Terminology and Rules
- INTENT and POLICY
- Children Involved with/or Supported by Children and Family Services (CFS), Family Support for Children with Disabilities (FSCD) and/or Alberta Aids to Daily Living (AADL)
- Fine Option Program (FOP)
- First Nations People with Registered Status under the Indian Act and Off-Reserve Nations People
- Health and Treatment Facilities
- Persons Involved in Justice System
- Persons Not in Alberta
- Self-Employed Persons and Farmers
- Shelters for those Fleeing Abusive Relationships
- Strikes
- General Policy
- Private Housing
- Social Housing
- Core Shelter Rate Adjustment
- Core Essential
- Core Essential Rate Adjustment
- Authority - Intent - Policy
- Additional Shelter
- Child Care
- Child Care Deposit and Registration Fee
- Children’s School Expenses
- Child Supplement Allowance
- Community Living Start-Up Allowance
- Continuous Positive Airway Pressure (CPAP) Devices
- Damage Deposit
- Delegated Authority for Issuing Supplementary Income Support Benefits
- Funeral Benefits for Income Support Households
- Funeral Benefits for Low Income Albertans
- Funeral Benefits for Low Income Albertans General Policy
- Funeral Benefits for Low Income Albertans Special Groups
- Exempt Income for Responsible Survivors and the Estate of the Deceased
- Exempt Assets for Responsible Survivors and the Estate of the Deceased
- General Policy
- Available Income
- Rounding Income
- Resources Not Considered Income
- Gifts in Kind
- Third Party Payments
- Loans
- Loan Payments
- Allowable Income Deductions
- Employment and Self-Employment Income
- Room and Board / Rental Income Deductions
- Income Deducted at Source to Repay Other Programs
- Income Exemptions (Full, Partial and Non-Exempt)
- Fully Exempt Income
- Vacation Pay
- Canada Emergency Response Benefit Income
- Earnings in Kind
- Skill Fees
- Awards, Prizes and Cash Gifts
- On-Going Assistance
- Income and the First Benefit Period
- Income at Intake
- Child and Adult Support Income
- Income Support Recipients from Other Provinces and Territories
- Substantiation and Verification
- General Policy
- Asset Exemptions
- Intent
- Definitions
- General Policy
- Referrals
- Case Management
- Overview and Authority
- Notice of Decision
- The Appeal Process
- Informal and Administrative Review
- Media Attendance at an Appeal Hearing
- Non-Attendance at Appeal
- Appeal Hearings
- After the Appeal Hearing
- General Overpayments Policy
- Overpayment Process
- Delegated Authority for Overpayment Decisions
- Criteria for Exempting the Requirement to Repay an Assessed Overpayment
- Total Ineligibility
- Overpayments as a Result of Retroactive Payments
- Voluntary Repayment of an Overpayment
- Recoveries System
- Underpayments
- Credit Balances
- Determination of Debt
- Repayment Agreements
- Recovery of Debts
- Client Registered with Maintenance Enforcement Program (MEP)
- Write Off and Suspension of Debts
- Caveats, Agreements, Orders and Bankruptcy
- Abbreviations Used in this Manual
- Annual Review
- Application Process
- INTENT
- Client Direction
- Career and Employment Consultant (CEC)
- Administrative Support (AS) Staff
- Income Support Supervisor (ISS)
- Intake Summary
- Income Support Contact Centre (ISCC)
- Alerts
- Codes
- File Discrepancies between LISA and CCD
- Introduction
- File Transfer Procedures
- Closed and Pending Files on LISA
- Closed and Non-Service Files on CCD
- Closed and Pending Files
- Introduction
- Cheques
- INTENT
- Cheque Signing Authorities and Responsibilities
- Guidelines for Pick Up of Cheques in Emergency Situation
- Mails/Holds/Pick-Ups for Cheques Returned to Office
- Manual (Typed or Handwritten) Local District Office Cheques (HD)
- Payment Status Inquiries
- Reimbursement to a Financial Institution or Cheque Cashing Agency
- Returned Cheques
- Stop Payment on Cheques Subsequently Cashed
- Stop Payment on Printed Cheques
- Third-Party Cheques
- Voiding a Cheque
- Staff Responsibilities
- Client Responsibilities
- Introduction
- Personal and Family Information
- Introduction
- Overview Policies
- Overview Policy
- Service Principles Policy
- Policy Governing all Services
- Legislative Authorities
- General Eligibility Rules
- Eligibility Impacts Policy
- Assessing Needs Policy
- Client Responsibilities Policy
- Department Responsibilities to Clients Policy
- Denying or Terminating Services Policy
- Review of Decision for Services Policy
- Access to Information and Protection of Privacy Policy
- Accountability Policy
- Approval for Services Policy
- Workers' Compensation Board Coverage Policy
- Performance Measures Policy
- Monitoring, Auditing, and Remedial Action Policy
- Assessments Policy
- Career Consulting Policy
- Delivery Events Policy
- Digital Career and Employment Information Services Policy
- Disability Related Employment Supports (DRES) Policies
- DRES Overview Policy
- DRES Eligibility Policy
- DRES Supports and Services Policy
- DRES Education Supports Policy
- DRES Job Search Supports Policy
- DRES Workplace Supports Policy
- DRES Review of Decision Policy
- Child Support Services Policy
- 01 Legislation
- 02 Goals, Principles, Authorities and Responsibilities
- INTENT
- Program Goals
- Program Principles
- Program Authorities
- Program Responsibilities
- Applicant Rights and Responsibilities
- Intent
- Collection and Disclosure of Information
- Collection of Information
- Disclosure of Information
- Referral
- Screening Process
- Contact
- Interview
- Applicant Financial Evidence
- Applicant Parentage Evidence
- Adult/Spousal Support
- Family Violence
- Special Circumstances
- Existing Support Arrangements
- Interview
- Financial Circumstances
- Special Circumstances
- INTENT
- Introduction
- Introduction
- General Policy
- Support Orders
- Adjournments and Other Outcomes
- Required Court Documents
- Document Service
- Respondent Response and any Affidavits
- Parenting After Separation - Practice Note 1
- Introduction
- DNA
- Hearings and Trials
- INTENT
- MEP Registration: Authority, Intent, Policy
- Access to Maintenance Information Management System (MIMS)
- INTENT
- Introduction
- Alberta Adult Health Benefit (AAHB) Clients
- AISH Clients
- Former Assistance Clients Continuing Child Support Services
- Child Care Subsidy Clients
- Other Albertans with Low Income
- First Nations
- One-Time Issues
- General Policy
- General Policy
- Eligibility
- Health Benefit Cards
- Coordination of Benefits
- Appeal and Health Benefits Exception Committee
- 01 Alberta Health Care Insurance Plan (AHCIP)
- 02 Ambulance Services
- 03 Dental and Denturist Benefits
- 04 Diabetic Supplies
- 05 Optical Benefits
- 06 Prescription/Non-Prescription Drugs and Nutritional Products
- 07 High Volume Drug Use
- Intent
- Benefits and Duration of Coverage
- Qualifying Income Levels
- Initial Eligibility
- Enrollment Procedures – Clients Leaving IS and AISH
- Enrollment Procedures – Pregnancy
- Enrollment Procedures – High Drug Needs
- Coordination of Benefits
- Appeal and Health Benefits Exception Committee
- Child Support Services
- Annual Renewal
- Exceptions to Qualifying Income Levels for Renewal
- Termination of Coverage
- Intent
- ACHB Coverage
- Qualifying Income Levels
- Initial Eligibility
- Change of Information
- Coordination of Benefits
- Reimbursement
- Appeal and Health Benefits Exception Committee
- Annual Renewal
- Termination of Coverage
- Intent
- Jurisdiction
- Policy
- Health Benefit Exception Committee Process
- Procedures
- Income and Employment Legislation
- Income and Employment Supports Ministerial Orders
- Income Support, Training and Health Benefits Ministerial Orders
- Disability-Related Employment Supports and Services Ministerial Orders
- Training Provider Ministerial Orders
